Você está enfrentando o erro 0x80080005 do Windows Update? (FIXO)

0x80080005 é um código de erro relatado por muitos usuários ao tentar executar o Windows Update. Impede que o seu sistema operacional baixe e aplique as atualizações mais recentes, o que pode causar sérios problemas a longo prazo.

Por exemplo, você pode ter problemas para atualizar os aplicativos da Microsoft Store sem as atualizações de sistema mais recentes. O erro pode ser desencadeado por um erro de software ou hardware. Geralmente tem a ver com as configurações do seu computador ou de conexão de rede, o que significa que você deve ser capaz de resolvê-las facilmente usando as soluções abaixo.

Como corrigir o erro de atualização do Windows 10 0x80080005

Antes de iniciar o processo de solução de problemas, certifique-se de criar um ponto de restauração do sistema em seu PC. Se você encontrar problemas adicionais ao longo do caminho, poderá desfazê-los revertendo o Windows 10 para o ponto de restauração.

Além disso, você deve tentar executar o Windows Update para confirmar o erro:

1. Clique com o botão direito do mouse no botão Iniciar e vá para Configurações
2. Selecione Atualizar e Segurança
3. Clique em Windows Update no lado esquerdo
4. Clique em Verificar atualizações

1. Execute o solucionador de problemas do Windows Update

Você pode começar com uma solução fácil: use o solucionador de problemas do Windows Update . Ele foi projetado para identificar e reparar problemas comuns que impedem que o sistema operacional seja atualizado. Veja como usá-lo:

1. Clique no botão Iniciar , pesquise por Configurações e abra este aplicativo
2. Vá para Atualização e Segurança
3. Vá para a solução de problemas no lado esquerdo
4. Clique em Solucionadores de problemas adicionais
5. Selecione Windows Update e clique em Executar o solucionador de problemas
6. Siga as etapas do assistente e aplique as correções
7. Reinicie o seu PC e tente executar o Windows Update agora

2. Use o Diagnóstico do Windows Update

Se o solucionador de problemas interno não funcionou, você pode acessar o Diagnóstico do Windows Update. É uma ferramenta feita pela Microsoft para diagnosticar e reparar problemas do Windows Update, que deve ser instalado separadamente. Veja como usá-lo:

1. Certifique-se de entrar no Windows 10 com uma conta de administrador
2. Baixe o Windows Update Diagnostic do site oficial
3. Abra o aplicativo
4. No assistente, selecione Windows Update e clique em Avançar
5. Siga as instruções passo a passo
6. Quando terminar, reinicie o Diagnóstico do Windows Update
7. Selecione Windows Network Diagnostics e clique em Next
8. Depois que o assistente aplicar as correções, reinicie seu PC
9. Tente executar o Windows Update agora

3. Reinicie o serviço Windows Update

O Windows Update é controlado por um serviço que deve ser iniciado automaticamente na inicialização do sistema e executado o tempo todo. Se, por algum motivo, isso não acontecer, você pode esperar códigos de erro como 0x80080005. Felizmente, você pode corrigir esse problema facilmente:

1. Clique no botão Iniciar , pesquise Serviços e inicie este aplicativo
2. Encontre e clique duas vezes em Windows Update para ver suas propriedades
3. Permaneça na guia Geral
4. Defina o tipo de inicialização como automático (início atrasado)
5. Se o serviço for interrompido, clique no botão Iniciar
6. Clique em Aplicar para confirmar as alterações e sair da janela principal dos Serviços
7. Encontre o serviço de transferência inteligente em segundo plano e a prontidão do aplicativo para realizar as mesmas ações
8. Tente executar o Windows Update

4. Desative o serviço de lista de rede

O Serviço de lista de rede é necessário, mas alguns usuários relatam que ele causa problemas no Windows Update que levaram ao erro 0x80080005. Veja como desligá-lo:

1. Pressione a tecla Win + R , digite services.msc e pressione Enter
2. Localize e clique duas vezes em Serviço de lista de rede
3. Defina o tipo de inicialização como Desativado
4. Se o serviço estiver em execução, clique em Parar
5. Clique em Aplicar e saia
6. Tente executar o Windows Update agora

5. Verifique as configurações da Política de Grupo

É possível que o código de erro do Windows Update 0x80080005 tenha sido disparado por configurações incorretas na Política de Grupo. Veja como verificar e corrigir esse problema:

1. Pressione a tecla Win + R , digite gpedit.msc e pressione Enter para abrir o Editor de Política de Grupo Local
2. Vá para Configuração do computador > Modelos administrativos > Componentes do Windows > Windows Update
3. Localize e clique duas vezes em Configurar atualizações automáticas para ver suas propriedades
4. Selecione Ativado e clique em Aplicar
5. Reinicie o seu PC
6. Tente executar o Windows Update

6. Redefina o Windows Update

Você pode redefinir rapidamente os componentes do Windows Update para limpar o cache e corrigir problemas comuns que podem levar ao erro 0x80080005. Para que isso aconteça, basta usar o Prompt de Comando. Aqui está o que você deve fazer:

1. Certifique-se de fazer login no Windows 10 com direitos de elevação
2. Clique no botão Iniciar , pesquise Prompt de Comando e pressione Enter
3. Copie e cole os próximos comandos (pressione Enter após cada linha de texto):

   • net stop wuauserv

   • net stop cryptSvc

   • bits de parada de rede

   • net stop msiserver

   • ren C: \ Windows \ SoftwareDistribution SoftwareDistribution.old

   • ren C: \ Windows \ System32 \ catroot2 Catroot2.old

   • net start wuauserv

   • net start cryptSvc

   • bits net start

   • Net start msiserver

4. Saia do prompt de comando e reinicie o seu PC
5. Tente executar o Windows Update

7. Desconecte todos os dispositivos periféricos

Todos os dispositivos externos que você conectou recentemente ao computador podem ter causado o código de erro 0x80080005 devido a problemas de compatibilidade ou driver. Pense em todas as novas peças de hardware que você comprou ou recebeu como um presente, como pen drives USB, adaptadores Wi-Fi ou webcams com recursos plug-and-play.

Para lidar com este assunto, desligue o computador e desconecte todos os dispositivos periféricos, exceto o teclado e o mouse. Em seguida, inicialize o sistema operacional e execute o Windows Update para confirmar que você não está recebendo mais o erro.

Você tem duas opções neste ponto: reconectar todos os dispositivos e desconectá-los sempre que precisar executar o Windows Update ou selecionar o equipamento culpado para consertá-lo ou parar de usá-lo.

8. Execute uma inicialização limpa

Uma inicialização limpa do Windows 10 significa desligar todos os componentes desnecessários que podem causar problemas de software, como drivers, serviços e processos. Pode ajudá-lo a descartar problemas que levaram ao erro do Windows Update 0x80080005. Aqui está o que você precisa fazer:

1. Pressione a tecla Windows , procure por Configuração do Sistema e pressione Enter
2. Mude para a guia Serviços
3. Desmarque Ocultar todos os serviços Microsoft e clique em Desativar todos
4. Sair da configuração do sistema
5. Clique com o botão direito na barra de tarefas e selecione Gerenciador de Tarefas
6. Mude para a guia Inicializar
7. Click the Status column to sort all apps by status (Enabled first)
8. Select the first app and click Disable
9. Do this for all apps with the Enabled status
10. Restart your PC
11. Try running Windows Update now

9. Turn off your firewall

It’s unlikely, but Windows Update could be blocked by your firewall. It usually happens when you change the default firewall settings or install a third-party firewall application that makes it happen.

To stay on the safe side, you can temporarily turn off the firewall to give Windows enough time to install updates. Just make sure to restart it afterward. Otherwise, you will leave your computer exposed to malware.

How to deactivate and re-activate Windows Firewall:

1. Sign in to Windows 10 with administrative rights
2. Click the Start button, search for Control Panel, and open this app
3. Find and click Windows Defender Firewall
4. Click Turn Windows Defender on or off on the left panel
5. Select Turn off Windows Defender Firewall (not recommended) at Private network settings and Public network settings
6. Click OK to confirm
7. Try running Windows Update
8. After the update is complete, go back to Control Panel > Windows Defender Firewall
9. Select Restore defaults on the left side
10. Click Restore default and Yes to confirm

If you have a third-party firewall that takes over Windows Firewall, adapt the steps above to temporarily turn it off.

10. Uninstall third-party software

In the previous solution, we mentioned that a third-party firewall with incorrect settings could block Windows Update and, subsequently, trigger error codes like 0x80080005. However, it’s also possible that the firewall application is built poorly or doesn’t fully support your Windows edition.

It applies not only to firewall apps but also any programs with Internet access. This includes Internet security solutions, VPN services, web browsers, or torrenting clients.

If you started experiencing Windows Update errors right after adding a new piece of software to your PC, that could be the guilty party. But you should be able to fix this problem by uninstalling it.

How to uninstall recent software:

1. Right-click the Start button and select Apps and Features
2. In the Apps & features section, set Sort by to Install date (newest first)
3. Pick the first program in the list and click Uninstall
4. Click Uninstall again to confirm and proceed with the wizard steps
5. If you recently installed multiple fishy programs, make sure to remove all of them
6. Reboot your PC and try running Windows Update

The Windows 10 built-in uninstaller is not that effective. If you prefer a more thorough solution that removes not only programs but also any leftover files and registry entries, use a third-party app uninstaller.

11. Uninstall system updates

Not only software applications can cause Windows Update issues but also a faulty system update. It’s not uncommon for Microsoft to push unreliable updates that affect the computers of millions of users. In some cases, this could even lead to error code 0x80080005.

But you can fix it by uninstalling the most recent Windows updates. Here’s how:

1. Press Win key + R, type appwiz.cpl, and press Enter
2. Click View installed updates
3. Click the Installed On column to sort the updates by time (newest first)
4. Double-click the first entry in the Microsoft Windows category
5. Click Yes to confirm and proceed with the removal
6. Restart your PC and try to run Windows Update now
7. If Windows Update works now, make sure to avoid installing the same update that was giving you trouble

12. Check the disk space

If there isn’t enough free disk space on your computer, Windows Update might not be able to carry out its activities, like downloading files or running background processes. You can tell if you get the insufficient disk space message in the notifications center.

To fix this problem, you can increase the disk space on the C: drive (or wherever you have Windows installed) by turning to a partition manager. However, if you don’t want to install any third-party tools, Disk Management should do the trick.

How to use Disk Management:

1. Right-click the Start button and select Disk Management
2. Select a large drive that doesn’t contain Windows (like D:)
3. Right-click D: and select Shrink Volume
4. Write the new volume size and click Shrink
5. Return to the main window
6. Right-click the C: drive (or where you have Windows installed) and choose Extend Volume
7. Set the new volume size and click Extend
8. Try to run Windows Update now

If your hard disk is not big enough to allocate disk space from one partition to another, a workaround is to remove files from your PC to make room for Windows Update. Move personal photos and videos to an external hard disk, burn them to DVDs, or upload them to cloud storage accounts.

You can also uninstall large games and applications, as well as get rid of junk files with the help of a system cleaner. Or, if you don’t want to install anything extra, check out the Windows Disk Cleanup utility.

How to use Disk Cleanup:

1. Sign in to Windows 10 with admin rights
2. Go to Downloads and Recycle Bin to back up or restore any files you would like to keep since these folders will be emptied
3. Press Win key + E to open File Explorer
4. Select the C: drive or where you have your OS installed
5. Right-click the drive and go to Properties
6. In the General tab, click Disk Cleanup
7. At Files to delete, select everything and click Clean up system files
8. Once the file search is over, choose all items again and press OK
9. Restart your PC when the cleanup is over
10. Try to run Windows Update now

13. Check the network drivers

It’s common for driver issues to interfere with all applications and system utilities that require Internet access, including Windows Update. For instance, if your network device is not working properly, it could be the reason why you keep getting error code 0x80080005. It’s also possible that your network driver is obsolete or incompatible with your operating system. Here’s what you need to do:

How to quickly reinstall the network device:

1. Right-click the Start button and go to Device Manager
2. Open the Network adapters category
3. Select and right-click your main network device, then click Uninstall device
4. Open the Action menu and click Scan for hardware changes
5. Restart your computer. Windows will auto-reinstall the missing network device
6. Check for Windows Update errors

How to update your network driver:

1. Return to Device Manager
2. Right-click your network device and select Update driver
3. When prompted with two options, click Search automatically for updated driver software
4. Wait a bit until Windows checks for updates. If it doesn’t find anything, exit

If Windows fails to find a network driver, we suggest turning to a driver update tool. It identifies all outdated drivers on your PC and finds newer versions on the web that are compatible with your operating system. Furthermore, it can automatically download and install all drivers.

How to roll back an incompatible network driver:

1. Go back to Device Manager
2. Right-click your network adapter and go to Properties
3. Switch to the Driver section
4. Click Roll Back Driver and follow the on-screen steps
5. If the button is greyed out, it means that no previous network driver exists on your PC, so you can’t complete the rollback
6. If the rollback was successful, reboot your machine and try to run Windows Update

14. Repair hard disk and system errors

Data corruption in the hard disk or operating system can be devastating to all system utilities, including Windows Update. If you have a missing or damaged file that’s critical for the updater component, it’s no wonder that you get error codes like 0x80080005.

To fix HDD errors, you can use CHKDSK (Check Disk). When it comes to damaged system files, use SFC (System File Checker). Lastly, for more serious problems with the component store of the Windows image, turn to DISM (Deployment Image Servicing and Management).

How to use CHKDSK:

1. Click the Start button, search for Command Prompt, and click Run as administrator
2. Type chkdsk c: /f if your operating system is installed on the C: drive. If it’s not, replace c: with the correct partition letter. Press Enter
3. When asked to confirm the CHKDSK scheduling at the next system boot, type y and hit Enter
4. Reboot your PC
5. During restart, CHKDSK will scan your hard disk and fix any errors
6. After boot, try running Windows Update

How to use SFC:

1. Press Win key + R, type cmd, and press Ctrl + Shift + Enter to run CMD as admin. Click Yes if prompted by UAC (User Account Control)
2. Type sfc /scannow and press Enter
3. Patiently wait while SFC performs the system scan and fixes any issues
4. Restart your PC
5. Run Windows Update and check if you still get error 0x80080005

How to use DISM:

1. Launch Command Prompt as admin
2. Run DISM /online /cleanup-image /scanhealth to check the health of your operating system
3. If DISM finds any issues, type DISM /online /cleanup-image /restorehealth and press Enter to fix them
4. Reboot your PC after the process is complete
5. Open CMD as admin again
6. Run SFC (sfc /scannow)
7. Restart your computer one last time
8. Try to run Windows Update now

15. Run a malware scan

If your antivirus solution failed to fend off malware attacks, then an infection could have affected the entire operating system and its utilities, including Windows Update. You need to immediately perform a computer scan and remove any viruses from your PC.

How to run Windows Defender:

1. Click the Start button, search for Windows Security, and press Enter
2. Jump to Virus & threat protection
3. Click Scan options
4. Select Quick scan and click Scan now
5. Wait until Windows runs the scan. If it doesn’t find anything, select Windows Defender Offline scan and click Scan now
6. Once the threats have been eliminated from your PC, restart
7. Try to run Windows Update now

16. Turn off IPv6

It’s a bit unusual, but IPv6 connectivity may conflict with Windows Update if your network doesn’t support IPv6. In turn, this can lead to error codes like 0x80080005. Unless you’re absolutely sure that your ISP supports IPv6 (you can contact it and ask), it’s safer to disable IPv6 connections on your PC.

How to disable IPv6 on Windows 10:

1. Click the network icon in the system tray and visit Network & Internet settings
2. Go to Change adapter options
3. Select your Internet connection, right-click it, and choose Properties (you need admin rights)
4. Remain in the Networking tab
5. Find and uncheck Internet Protocol Version 6 (TCP/IPv6)
6. Click OK and exit
7. Try to run Windows Update now

It’s also a good idea to turn disable IPv6 connectivity from your router’s admin panel.

17. Fix registry settings

You can also fix the 0x80080005 Windows Update error code by fixing several system registry settings using a registry cleaner or by manually making modifications. Don’t worry since you don’t need any previous experience, as long as you follow the instructions below.

1. Click the Start button, search for Registry Editor, and open this app
2. If prompted by User Account Control, click Yes
3. Create a full backup in Registry Editor:
   
   1. Open the File menu
   2. Select Export
   3. Set a new file name and indicate a destination
   4. Click Save to save the current registry settings as backup (.reg format)
4. Copy and paste the following address to visit this location:

   Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update

5. If you spot the EnableFeaturedSoftware entry, check if Data is 0x00000001 (1). Otherwise:
   1. Double-click the entry
   2. Set Value data to 1
   3. Set Base to Hexadecimal
   4. Click OK
6. If the EnableFeaturedSoftware entry doesn’t exist:
   1. Open the Edit menu
   2. Select New > DWORD (32-bit) Value
   3. Set the name to EnableFeaturedSoftware
   4. Double-click the entry
   5. Set Value data to 1
   6. Set Base to Hexadecimal
   7. Click OK
7. Go to the following location:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsUpdate\UX

8. Find and double-click IsConvergedUpdateStackEnabled
   1. Set Value data to 0
   2. Set Base to Hexadecimal
   3. Click OK
9. Now, visit this address:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsUpdate\UX\Settings

10. Locate UxOption
    1. Double-click the entry
    2. Set Value data to 0
    3. Set Base to Hexadecimal
    4. Click OK
11. Finally, visit this location:

    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\SystemCertificates

12. If you spot the CopyFileBufferedSynchronousIo entry, make sure that its data is set to 0x00000001 (1). If it’s not:
    1. Double-click the entry
    2. Set Value data to 1
    3. Set Base to Hexadecimal
    4. Click OK
13. If CopyFileBufferedSynchronousIo doesn’t exist:
    1. Open the Edit menu
    2. Select New > DWORD (32-bit) Value
    3. Set the entry name to CopyFileBufferedSynchronousIo
    4. At Value data, write 1
    5. Set Base to Hexadecimal
    6. Click OK
14. Exit Registry Editor and restart your computer
15. Try to run Windows Update now

If, for any reason, you need to roll back the changes you made in the registry, just double-click the .reg backup file you previously created to restore the original registry configuration.

18. Fix Windows startup problems

The Windows advanced troubleshooting mode gives you the possibility to fix boot issues that might prevent your operating system from working properly by running Startup Repair. It’s worth a shot when it comes to repairing Windows Update errors. Here’s how to use it:

1. Make sure to save any ongoing projects
2. Right-click the Start button and go to Settings
3. Select Update & Security
4. Jump to Recovery on the left side
5. At Advanced startup, click Restart now
6. Windows will restart in Troubleshoot mode. When the screen turns blue and loads various options, go to Troubleshoot
7. Select Advanced options > Startup Repair
8. Select your admin account and enter your password
9. Follow the step-by-step instructions to fix startup problems
10. After Windows starts, try running the system updater

19. Roll back Windows 10

For any other unforeseen software events that you can’t identify but may have damaged Windows Update, turn to System Restore. If you have created a restore point before starting to receive error code 0x80080005 on each attempt to update the OS, you can roll back Windows 10 to that state. Here’s how:

1. Click the Start button, search for Control Panel, and open this app
2. Select the Recovery section
3. Pick a restore point from the list or select Show more restore points to go back further
4. To view which applications will be removed from your PC, click Scan for affected programs
5. Click Next and follow the on-screen instructions
6. After your PC restarts, try to run Windows Update

20. Reset Windows 10

Unfortunately, System Restore fails to work on many occasions. After exhausting all the previous solutions and still getting hampered by error code 0x80080005, it’s time to reset Windows 10.

Your files, downloads, and game saves will be left untouched. However, all your applications will disappear from your PC. Here’s what you need to do:

1. Right-click the Windows 10 Start button and select Settings
2. Visit the Update & Security section
3. Jump to Recovery
4. At Reset this PC, click Get started
5. When prompted with two options, select Keep my files
6. Follow the on-screen steps to reset Windows 10
7. Once the task is complete, run Windows Update to install all required updates

Windows Update error 0x80080005 can be fixed

To sum up, 0x80080005 is an error code that pops up on the screen when trying to run Windows Update. It’s typically caused by a hardware or software problem that can be resolved.

Start by running the Windows Update troubleshooter and using the Windows Update Diagnostic tool. If these fail, restart the Windows Update and dependent services, turn off Network List Service, check Group Policy settings, reset Windows Update components, and unplug all peripheral devices.

You can also run a clean boot, temporarily deactivate your firewall, uninstall recent third-party software and system updates, check the disk space and network drivers, as well as repair any hard disk and operating system errors.

It’s also a good idea to run a computer scan to remove any malware, disable IPv6 connectivity if you don’t use it, fix registry settings and Windows startup problems, and roll back Windows 10 to a previous checkpoint. If everything fails, it’s time to factory reset Windows 10.

How did you manage to get rid of 0x80080005?

Perdemos algum passo importante? Deixe-nos saber na área de comentários abaixo.