HP Print and Scan Doctor: Download, Install, and Use — Now Retired

HP Print and Scan Doctor is no longer available for download. HP retired the Windows utility on May 27, 2025, removed it from HP.com, and says existing copies should be removed because the software is no longer maintained and may present security risks. If you reached this guide looking for the old download, do not use a copy from a third-party download site. HP now directs printer owners to Diagnose & Fix in the HP app.

Can you still download HP Print and Scan Doctor?

No. HP’s retirement notice states that HP Print and Scan Doctor was retired on May 27, 2025. HP also published a security advisory saying all versions are affected and should be removed, with users migrating to the HP app.

That makes older instructions telling you to download an EXE from HP outdated. If a website still offers an HP Print and Scan Doctor installer, it is not the current HP-supported path.

What replaced HP Print and Scan Doctor?

The replacement is Diagnose & Fix, a troubleshooting feature inside the HP app. HP says the tool can address common problems involving stuck or paused print jobs, an offline printer, the Windows print spooler, driver updates, and incorrect printer ports. Diagnose & Fix is available for supported HP printers on Windows and macOS.

How to install the HP app

1. Turn on your HP printer and connect it to your computer by USB or make sure the printer and computer are on the same network.
2. Go to HP printer setup and search for your printer. HP will direct you to the appropriate print app for your device.
3. Install the HP app, open it, and follow the prompts to add your printer. If the HP app is not available for your operating system or printer, HP may offer HP Smart instead.

How to use Diagnose & Fix

HP’s current Diagnose & Fix instructions are straightforward:

1. Open the HP app and select your printer.
2. Choose Diagnose & Fix. Depending on the app layout, it may appear under the printer page, the Printers menu, or a Diagnostics section.
3. Select Start and keep the HP app open while it analyzes the printer.
4. Review the results and follow any on-screen instructions for problems that were found.

What the current tool can check

• Stuck or paused print jobs and print-queue errors.
• A printer that appears offline, including reconnecting it when possible.
• Print spooler problems.
• Available driver updates on Windows.
• An incorrect printer port on Windows.

How to remove an old copy of HP Print and Scan Doctor

If the retired utility is still on your Windows PC, HP recommends removing it. These are the folders HP specifically identifies in its retirement guidance.

1. Close HP Print and Scan Doctor and delete its desktop shortcut if one exists.
2. Open File Explorer, enter C:\HP\Diagnostics\PSDR in the address bar, and delete that folder and its contents if present.

If Windows says files in that folder are in use, open Task Manager. HP says to locate HPDiagnosticCoreUI, end that task, and then try deleting the folder again.

Finally, check C:\Program Files (x86)\HP\Diagnostics\PSDR. If that folder exists, delete it and its contents as well.

What if Diagnose & Fix does not solve the problem?

Start with the physical printer before making deeper Windows changes: clear paper jams, check the control panel for an error, verify power and cables, and confirm a Wi-Fi printer is on the same network as the computer. Restarting the printer, computer, and router can also clear temporary connection problems.

If the HP app still cannot resolve the issue, use HP Printer Support and search for your exact printer model and error. That is safer than reinstalling the retired Print and Scan Doctor or downloading an old copy from an unofficial source.

Frequently asked questions

Is HP Print and Scan Doctor safe to use now?

HP no longer recommends it. The company retired the utility, removed it from HP.com, and advises users to remove existing copies and move to the HP app.

Does the replacement work on Mac?

Yes. HP documents Diagnose & Fix for both Windows and macOS on supported HP printers. Some checks, including Windows driver updates and port correction, are Windows-specific.