How to Check Your Apple Device Repair Status Online

To check an Apple device repair, sign in to My Support with the Apple Account you used when arranging service, then open the repair listed under Recent Activity. You can also check current or recent repairs in the Apple Support app. If the repair does not appear, Apple recommends contacting the Apple Authorized Service Provider that has your device.

The steps below work for repairs arranged through Apple or an Apple-authorized provider. The illustrations show the general route; Apple may change the exact layout or wording.

Check Apple repair status on the web

1. Open Apple’s My Support page. Type support.apple.com/my-support into your browser, or follow the My Support link from Apple Support. Starting from Apple’s official site helps you avoid lookalike status pages.
2. Sign in to the right Apple Account. Use the same account that you used to contact Apple, request service online, or arrange the repair. If you used a different account, the repair may not appear in the account currently signed in.
3. Open Recent Activity and select the repair. My Support provides up-to-date information on repairs, reservations, and support cases. Choose the relevant case or repair to see the latest status Apple has recorded.

Use the Apple Support app

If you have an iPhone or iPad nearby, the Apple Support app is another way to check a repair. Sign in with the Apple Account connected to the service request, open the relevant device or support activity, and look for the current or recent repair. Apple’s support pages list both My Support and the Apple Support app as places to view repair information. The precise screens can vary by device, software version, and region.

If you do not have the app, use My Support in a browser instead. You do not need the device being repaired to be working in order to check online; you need access to the account used to start the service request.

Find your Case or Repair ID

You may need the identifier when contacting Apple or the service provider. Apple says a Case ID and/or Repair ID is provided when you contact Support, request service online, or bring a product to an Apple Store or Apple Authorized Service Provider. To retrieve it, sign in to My Support with the same Apple Account and check Recent Activity. For a service or repair, you can also find the Repair ID in the confirmation email from Apple.

Search the inbox for the email account you used when arranging service. If it is not easy to find, search for “Apple repair” or “Repair ID,” and check spam or junk folders. Keep the full identifier available when you call or chat with support. The status-check instructions here do not require you to enter a device serial number or postal code into a separate form.

If the repair status is missing or unchanged

• Check the account first. Sign out and back in with the Apple Account used to start the request, then refresh Recent Activity.
• Contact the location handling the repair. Apple advises contacting the Apple Authorized Service Provider directly for information about a repair. Use the phone number or contact details on your service paperwork if the online entry is missing or unclear.
• For an independent repair shop, ask that shop. A business that is not an Apple Authorized Service Provider manages its own repair updates; Apple’s My Support record may not contain that shop’s service information.
• Allow for service-specific timing. Apple does not promise a universal turnaround time on its repair-status page. Service options can depend on parts availability and location, so use the estimate or update given by the provider handling your device.

If the provider says the repair is complete, follow its instructions for pickup or delivery. If you are unsure which provider has your device, check the service confirmation or repair paperwork before contacting a location.

Official Apple resources

• My Support: repairs, reservations, and support cases
• How to find your Case or Repair ID
• Apple Service and Repair