How to Check a FedEx Claim Status Online

If you have already filed a FedEx claim, the quickest way to check its progress is to sign in to FedEx Claims Online and open the Reports tab. FedEx says the claim status shown there is tied to the FedEx account number used for the shipment. If you manage more than one account, FedEx Reporting can help you see claims across those accounts.

The instructions below follow the current U.S. FedEx parcel and air-freight claims experience. FedEx has retired its legacy online claims application, so older guides that tell you to use an outdated claims dashboard may no longer match what you see.

How to check a FedEx claim status

1. Open the FedEx claims page.
2. Select Log in and sign in with your FedEx User ID. FedEx requires you to be logged in to use the online claims tool.
3. Go to the Reports tab. FedEx's current claims instructions specifically direct customers to Reports to see claim status.
4. Locate the claim and review its current status. The result is associated with the FedEx account number for that shipment, so make sure you are using the correct account.
5. If you use several FedEx account numbers, open FedEx Reporting. FedEx says you can view, download, and share claims reports there for up to 12 months after a claim is filed.

What to have ready before you check

You do not need to re-file a claim just to see its status. However, keeping the shipment details nearby makes it easier to confirm that you are looking at the right record or to respond if FedEx asks for more information.

• Your shipment's tracking number or PRO number.
• The FedEx account used for the shipment, especially if you have access to multiple accounts.
• Proof of value, such as the original vendor invoice, retail receipt, or online-order confirmation with proof of payment.
• Repair estimates, repair invoices, appraisals, or expense statements when they apply to the claim.
• Photos of the package and damaged contents, plus serial numbers or other identifying details if FedEx requests them.

If FedEx asks for more supporting documents

A claim can remain under review while FedEx waits for documentation. FedEx allows supporting documents to be added to an existing claim. Examples listed by FedEx include purchase invoices, repair estimates or invoices, appraisals, expense statements, photos, serial numbers, proof-of-value records, and inspection information when applicable.

For a claim involving a damaged package or missing contents, keep the original packaging and contents until the claim is resolved. FedEx may request an inspection or images of the shipment and packaging.

What to do if your claim does not appear

First, confirm that you are signed in to the FedEx account number connected to the shipment. FedEx states that the status displayed in Claims Online is associated with that account number. If you manage several accounts, check them through FedEx Reporting rather than assuming the claim was lost.

Also make sure you are using the current claims experience. FedEx has retired the legacy online claims application and now directs customers to the newer Claims Online tool. For less-than-truckload freight, FedEx now directs customers to the separate FedEx Freight claims process rather than the parcel and air-freight page.

A FedEx claim is not the same as a support ticket

If you reported a delayed or missing package through tracking, you may have opened a support ticket or case rather than a formal claim. FedEx says eligible delayed-package tickets can be checked from the package tracking page by choosing Manage Ticket; you can also use the case number or tracking number through customer support. See FedEx's official delayed-package support instructions.

If the shipment is damaged, lost, or missing contents and you are seeking reimbursement, use the claims process instead. Keeping the claim and support-ticket workflows separate helps avoid searching for a case in the wrong place.

How long does a FedEx claim take?

FedEx's U.S. claims page does not publish one guaranteed resolution time for every claim. Processing can depend on the type of loss or damage, the investigation, and whether all supporting documentation has been provided. If the claim is approved, FedEx says payment is sent by check or electronic funds transfer (EFT), based on the payment method selected when the claim was filed.

Check filing deadlines if you have not submitted the claim yet

For the U.S. claims process, FedEx says claims for damaged shipments or missing contents must be filed no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Claims for undelivered or lost shipments must be filed within nine months of the shipment date. These deadlines matter if you are still trying to file rather than simply checking an existing claim.