How to Download Webex for Microsoft Outlook (Webex Scheduler)

To add Webex to Microsoft Outlook today, install Cisco Webex Scheduler, the current Outlook add-in for scheduling Webex meetings. You generally do not need the older Webex Productivity Tools or its COM add-in. For Microsoft 365, Cisco directs users to install Webex Scheduler from Microsoft Marketplace/AppSource or through Outlook's app store.

The Cisco Webex Scheduler listing in Microsoft Marketplace says the add-in lets you schedule, start, and join Webex meetings from Outlook. The listing currently states that a paid Cisco Webex Meetings host account and a Microsoft 365 account are required.

What you need before installing Webex for Outlook

• A Microsoft 365 account that can install Outlook add-ins, unless your administrator has already deployed the add-in.
• A Webex account and access to the Webex site your organization uses.
• A supported Outlook version. Cisco lists current minimum versions and limitations in its Webex Scheduler known issues and limitations.

If your organization blocks add-in installation, you will need your Microsoft 365 or Webex administrator to deploy Webex Scheduler for you.

How to download Webex for Microsoft Outlook

1. Find Cisco Webex Scheduler

The simplest route is to open the official Cisco Webex Scheduler Marketplace page and select Get it now. You can also install it from Outlook itself.

In new Outlook for Windows or Outlook on the web, select More apps > Add apps. In classic Outlook for Windows, Microsoft currently directs users to Home > All Apps, then Add Apps or Get Add-ins, depending on the Outlook version. Microsoft documents these paths in its Outlook add-ins guide.

2. Add the Webex Scheduler add-in

Search for Cisco Webex Scheduler, open the result published by Cisco Webex, and select Add or Get it now. Follow the Microsoft sign-in and consent prompts. If the add-in is already deployed by your organization, you may see it automatically without installing it yourself.

Cisco notes that the add-in requests mailbox permissions needed to work with Outlook and Exchange. If the Add option is unavailable, that usually means your organization manages add-ins centrally.

3. Connect Outlook to your Webex site

After installation, create or open a calendar event. In Outlook desktop, look for the Cisco Webex controls on the meeting ribbon. In Outlook on the web, open the Cisco Webex Scheduler from the event and choose Add Webex Meeting.

The first time you use it, Cisco's current setup flow asks you to get started, select or enter your Webex site, and sign in with your Microsoft 365 account. If your company uses a site such as company.webex.com, choose or enter the site associated with your Webex account.

Cisco's official Webex Scheduler instructions also explain how to change the Webex site later through Webex Preferences.

4. Add Webex details to an Outlook meeting

Create the appointment as usual: enter a title, invite attendees, and set the date and time. Then select Add Webex Meeting. Webex adds the meeting information and join link to the Outlook invitation. Review the event and select Send.

Why the old Productivity Tools instructions are no longer the default

Older guides often tell users to download Webex Productivity Tools, enable Outlook integration, and then turn on a Webex COM add-in under Outlook Options. That is no longer the standard Microsoft 365 setup. Microsoft states that COM add-ins are not supported in new Outlook for Windows, and its migration guidance maps the older Cisco Webex Meetings COM add-in to the Cisco Webex Scheduler web add-in.

For most Microsoft 365 users, install Webex Scheduler instead. If your company runs on-premises Microsoft Exchange, Cisco documents a separate manifest-based deployment because Microsoft AppSource cannot be used to deploy Webex Scheduler to on-premises Exchange. See Cisco's Webex Scheduler installation guide and ask your administrator which deployment method applies.

If Webex does not appear in Outlook

• Check the app list: open All Apps or Add apps and confirm Cisco Webex Scheduler is installed.
• Open a meeting or appointment: in classic Outlook, some add-ins appear on the meeting ribbon only when the event is opened in its own window.
• Sign in to the correct accounts: your Outlook account and Webex site must match the accounts your organization has configured.
• Update Outlook: Cisco recommends a supported Outlook version, and older builds can have compatibility limits.
• Contact your administrator: if installation is blocked or the Webex button never appears, your organization may control add-in deployment or Webex Scheduler configuration.

Once Webex Scheduler is installed and connected to the correct Webex site, you can create Webex meetings directly from Outlook without installing the legacy Productivity Tools package.