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How to Fix Among Us Server Connection Errors
If Among Us keeps disconnecting from the server, start with the simple checks: retry once, change the server region, update the game, and test your connection without a VPN. If the problem follows you across networks or appears as a specific authentication or DTLS error, collect the exact message and send it to Innersloth Support.
How to fix Among Us server connection errors
1. Retry once and check whether the problem is widespread
Close the error and try to join or create a game one more time. If several friends on different internet connections suddenly get the same error, avoid changing a lot of local settings at once. Check Innersloth's official news and the Innersloth Help Center for current notices or known issues.
2. Try another server region
Open Online and, if your version shows a Region selector, choose another available region and try again. This is a useful test when one regional route is congested or temporarily unreachable. If another region works, you can switch back later and retest your preferred region.
3. Update Among Us before troubleshooting further
Install the newest version offered by Steam, Epic Games Store, your console store, Google Play, or the App Store. Innersloth stopped supporting 2024 builds in June 2026, so very old clients can no longer be treated as compatible. Its September 29, 2026 patch notes list v19.0.0 on all platforms and note server changes related to duplicate-login pop-ups. See the official v19.0.0 patch notes and the 2024-version support notice.
4. Test the connection for stability, not just download speed
A fast speed-test result does not rule out packet loss, Wi-Fi drops, or bad routing. Confirm that normal browsing works, then restart the modem/router if you control it. On a PC or console, try Ethernet if practical. On mobile, compare Wi-Fi with cellular data, keeping any data charges in mind. If Among Us fails on one network but works on another, the original network or route is the likely cause.
5. Temporarily disable a VPN or proxy
If you use a VPN, proxy, secure tunnel, or traffic-filtering service, turn it off briefly and reconnect. These tools can change your route, add latency, or interfere with authentication. If the game works without the VPN, reconnect to a different VPN endpoint or leave it off while playing. Do not permanently disable your firewall or antivirus just to test a game connection.
6. Fully restart the game and your device
Quit Among Us completely rather than leaving it suspended, then restart the phone, tablet, console, or PC. Reopen the game and sign in again. Innersloth specifically says a restart can clear its Authentication Error when the app has been left idle, so this step is worth doing before reinstalling anything.
7. On PC, launch Among Us from the platform client
If sign-in hangs on Steam, open Steam, select Among Us in your Library, and click Play instead of using an old desktop shortcut. Innersloth recommends this for its “Sure is taking a while to sign in” and Steamworks authentication issues. Epic users should likewise launch from the Epic Games Launcher when troubleshooting launcher-related errors. See Innersloth's sign-in guidance and SteamworksAuthFail guidance.
8. Send Innersloth the exact error if it still fails
If the same connection error survives an update, region change, another network, and a restart, submit a support ticket. Include the exact error text, your platform, installed game version, country, when the issue started, and how often it happens. Innersloth asks for those details for errors such as DTLS negotiation failed.
On Windows, support may also ask for Player.log. Reproduce the issue without closing the game, then open %appdata%\..\LocalLow\Innersloth\Among Us in File Explorer and attach Player.log. Innersloth documents this process in its bug-report guide.
What not to do
- Do not rely on an arbitrary ping cutoff such as “under 100 ms”; stability and packet loss matter too.
- Do not install third-party “server fix” tools or disable security software permanently.
- Do not keep reinstalling the game before checking the current version, region, network, and sign-in path first.
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